This website is designed for two groups of people: guests looking for homestay accommodation, and hosts who have a room to offer. It is a direct platform — there are no agencies or..
For guests Completely free — always. Guests can search listings, contact hosts, and use all messaging features at no charge. For hosts Hosts can choose between a free listing and a..
Registering is free and takes just a few minutes. You can register as a guest (looking for homestay) or as a host (offering a room). Step 1 — Go to the registration page Click the..
Hiding your listing removes it from search results without deleting your account or cancelling any paid subscription. It is the best option when you need a temporary break — for..
No. We do not take any commission from payments made between guests and hosts. Any financial arrangement is made directly and privately between the two parties. Why no commission?..
Each host sets their own weekly fee. We do not set, regulate, or recommend any specific amount. The fee is entirely at the host's discretion and is agreed directly between the host..
Upgrading to a featured listing takes just a few minutes. You will have access to all featured listing benefits immediately upon payment. Steps to upgrade Log in to your account...
Both listing types allow you to be found by guests. A featured listing at $19.95 per month gives you significantly more visibility and tools to help you find guests faster. Free..
You can cancel your featured listing subscription at any time. After cancellation your listing will revert to a free listing — it will not be deleted. Steps to cancel Log in to..
If you are having trouble logging in, work through the steps below to identify and fix the problem. Problem 1 — You have not activated your account You must activate your account..
Technically you can, but we strongly advise against it — and listings that include email addresses are removed from the site. Why you should not include your email address..
Listings are removed in a number of circumstances. Understanding why helps you avoid it happening again. Reason 1 — Outdated availability dates Free host listings with availability..
The messaging system on this website has been designed to make communication between guests and hosts simple, safe, and centralised. We strongly encourage all members to use it...
All messages you have sent are stored in your Sent folder. You can also check whether a recipient has read your message. Method 1 — Via the Dashboard Click Dashboard in the..
Photos make your listing significantly more attractive. Hosts with photos receive considerably more enquiries than those without. You can add, change or remove photos at any time..
These instructions apply to homestay hosts only. Before your phone number can appear on your listing, you must first verify it. This is a two-stage process. Stage 1 — Verify your..
If your listing is not appearing in search results, work through the checks below to find out why. Check 1 — Can you log in? If you cannot log in, your account may have been..
There are two ways to indicate that your listing is not currently available. Which one you choose depends on whether your unavailability is temporary or indefinite. Option 1 — Set..
You can delete your listing at any time from your Dashboard. Note that deleting your listing also deletes your account — if you only want to temporarily stop your listing..
The most common cause is an incorrectly saved address. When you enter your address, you must select one of the suggestions that appear as you type — typing the address and pressing..
The process differs depending on whether you pay by credit/debit card directly or via PayPal. If you pay by card directly Log in to your account. Click Dashboard, then Billing in..
Verifying your phone number confirms it belongs to you and allows you to display it on your listing. You will receive a verification code by SMS. If your phone number is not yet..
You must be logged in as a host to contact a guest. If you are not yet registered, register for free. Step 1 — Find a guest listing Browse guest listings on the site to find..
We do not inspect accommodation or screen guests. This website is a platform that connects students looking for homestay accommodation with host families — the relationship is..
You can update your email address at any time from your profile. After saving, you will need to verify the new address before you can log in with it. Steps to change your email..
If you have forgotten your password and cannot log in, you can request a password reset by email. Step 1 — Go to the login page Go to /login or click Log in at the top of any page...
How do I change my password? You can change your password at any time from your Dashboard. You will need to be logged in to do this. If you have forgotten your password and cannot..
A well-written listing attracts more enquiries and helps guests decide quickly whether your home is the right fit. Guests are comparing multiple listings — a clear, detailed, and..
Most homestay arrangements work well, but occasionally issues arise. Here is how to handle them. Step 1 — Communicate directly first Many issues can be resolved by having a calm,..
Your availability dates tell guests when your room is next free. Keeping them accurate is one of the most important things you can do — outdated dates lead to wasted enquiries, and..
Hosting a student or worker in your home is a rewarding experience when approached thoughtfully. Hosts who take the time to create a welcoming environment consistently attract more..
Adding a video to your listing is a powerful way to show guests your home before they visit. Video is available to hosts on a premium listing. How to add a video Log in and click..
Verification checks allow hosts to submit documents such as a Police Check or Working with Children check for review. Once verified, a badge appears on your listing to show guests..
The Nearby Places feature lets you list points of interest close to your home — universities, train stations, shopping centres, parks, and so on — with the distance and approximate..