This website is designed for two groups of people: guests looking for homestay accommodation, and hosts who have a room to offer. It is a direct platform — there are no agencies or..
For guests Completely free — always. Guests can search listings, contact hosts, and use all messaging features at no charge. For hosts Hosts can choose between a free listing and a..
Registering is free and takes just a few minutes. You can register as a guest (looking for homestay) or as a host (offering a room). Step 1 — Go to the registration page Click the..
Hiding your listing removes it from search results without deleting your account or cancelling any paid subscription. It is the best option when you need a temporary break — for..
You must be logged in as a guest to contact a host. If you do not yet have an account, register for free. Step 1 — Find a host Search for homestay listings using the search on the..
Payment timing is agreed between the guest and the host. There is no fixed rule, but the following guidance reflects common practice. Typical arrangement Most hosts expect payment..
If you are having trouble logging in, work through the steps below to identify and fix the problem. Problem 1 — You have not activated your account You must activate your account..
Listings are removed in a number of circumstances. Understanding why helps you avoid it happening again. Reason 1 — Outdated availability dates Free host listings with availability..
The messaging system on this website has been designed to make communication between guests and hosts simple, safe, and centralised. We strongly encourage all members to use it...
All messages you have sent are stored in your Sent folder. You can also check whether a recipient has read your message. Method 1 — Via the Dashboard Click Dashboard in the..
You can delete your listing at any time from your Dashboard. Note that deleting your listing also deletes your account — if you only want to temporarily stop your listing..
We do not inspect accommodation or screen guests. This website is a platform that connects students looking for homestay accommodation with host families — the relationship is..
You can update your email address at any time from your profile. After saving, you will need to verify the new address before you can log in with it. Steps to change your email..
If you have forgotten your password and cannot log in, you can request a password reset by email. Step 1 — Go to the login page Go to /login or click Log in at the top of any page...
How do I change my password? You can change your password at any time from your Dashboard. You will need to be logged in to do this. If you have forgotten your password and cannot..
Choosing the right homestay is important — you will be living there, often for several months. Take time to read listings carefully and ask questions before committing. Location..
Inclusions vary between hosts, so always confirm the details before arriving. The following reflects what is commonly included in Toronto homestay arrangements. Usually included..
The search on this site lets you search by suburb and adjust the proximity radius, making it easy to find homestays within a comfortable distance of your university or workplace...
Most homestay arrangements work well, but occasionally issues arise. Here is how to handle them. Step 1 — Communicate directly first Many issues can be resolved by having a calm,..
The shortlist feature lets you save host listings you are interested in, so you can easily compare them and come back to them later. How to shortlist a listing When viewing a host..